Refund policy

RETURN & REFUND POLICY

Order Cancellations
You may cancel your order for a full refund within 24 hours of purchase, or any time before it has been placed with the manufacturer, whichever comes first. Once your order has been placed with the manufacturer, it cannot be cancelled.

Saunas, Cold Plunge Tubs, and Other Freight Items
These items ship directly from the manufacturer by freight. All sales are final once your order has been placed with the manufacturer. They are not eligible for change-of-mind returns.

Damage in Transit
Please inspect your delivery before signing. If the crate or product is visibly damaged, note it on the delivery receipt (Bill of Lading) and take photos of the damage and the boxes or crate. If a sauna crate arrives open or damaged, you can still accept it; write "Crate arrived open/damaged - Possible Hidden Damage" on the Bill of Lading. Email support@refreshavenue.com within 48 hours of delivery with your order number and photos. We will work with the manufacturer to arrange repair, replacement parts, or a replacement.

Defects & Warranty
Every product is covered by its manufacturer's warranty. Coverage length is listed on each product page. For example: 1 year for Orivon infrared saunas and cold plunge tubs, 5 years for Orivon outdoor cedar saunas, and a 5-year residential limited warranty on LeisureCraft Canadian Timber saunas (replacement parts; labor and installation not included). Golden Designs and Dynamic Cold Therapy coverage varies by model; ask us before you buy. Sauna heaters are covered by the heater manufacturer's warranty. Warranties do not cover normal wear, improper installation (including electrical work not done by a licensed electrician), misuse, unauthorized repairs, commercial use unless specified, or damage from weather, fire, or pests. If you believe your product is defective, contact us and we will manage the warranty claim with the manufacturer for you.

Refunds
Approved refunds are issued to your original payment method. Processing can take up to 30 days depending on your bank and the manufacturer's review.

Questions?
support@refreshavenue.com · 855-908-0662