Frequently Asked Questions

Straight answers to the questions we hear most. Don't see yours? Chat with us or call 855-908-0662.

Ordering

Are you an authorized dealer?

Yes. Refresh Avenue is an authorized online dealer for every brand we sell. Your product ships new, directly from the manufacturer, with the full manufacturer's warranty.

How do I know which size to choose?

Start with how many people will use it at once, where it will go, and your power setup. Each product page lists capacity, dimensions, and weight. If you're unsure, reach out before you order and we'll help you compare models against your space.

Do you charge sales tax?

We collect sales tax where required by law, including New Jersey. Any tax due is shown at checkout.

Can I cancel my order?

Yes, within 24 hours of purchase or any time before your order is placed with the manufacturer, whichever comes first. After that, freight items can't be cancelled. See our Return & Refund Policy.

Shipping and delivery

How much is shipping?

Freight delivery is free in the contiguous United States (the lower 48 states and Washington, DC). We don't currently ship to Alaska, Hawaii, U.S. territories, or APO/FPO addresses. See our Shipping Policy.

How long will it take?

Every product ships directly from the manufacturer. Some models are in stock at a U.S. warehouse and usually ship within days; others are built to order. The estimated ship time is shown on each product page, and we confirm it with you before your order is placed with the manufacturer. If your order will ship later than estimated, we'll let you know and you can cancel for a full refund.

Will the driver bring it inside?

No. Delivery is by freight truck to the curb or the end of your driveway. You're responsible for moving the product from there to its final spot. Some large sauna kits arrive in heavy crates that need a forklift or other equipment to unload. Each product page explains what to expect, and our Delivery & Site Prep guide walks you through planning.

What if it arrives damaged?

Inspect the delivery before you sign. Note any damage on the delivery receipt (Bill of Lading), take photos of the damage and the boxes, and email support@refreshavenue.com within 48 hours with your order number. We'll handle the claim with the manufacturer.

Setup and use

Do you install?

We don't provide installation. Most units ship as kits or complete units that you or a contractor set up following the manufacturer's manual. Electric heaters and hardwired equipment must be connected by a licensed electrician.

What kind of base or floor do I need?

Outdoor saunas need a solid, level base such as a concrete pad, pavers, or a deck rated for the weight. Indoor units need a level floor that can support the unit. Weights are listed on each product page.

Returns and warranty

Can I return a sauna or cold plunge?

Saunas, cold plunge tubs, and other freight items are final sale once your order is placed with the manufacturer. Defective items are covered by the manufacturer's warranty.